Kyma Band

One-year limited warranty

Last updated October 14, 2026

Who gives this warranty

This warranty is given by Kyma Neuro, Inc. (“Kyma”, “we”), 169 Madison Ave, New York, NY 10016, United States. It covers Kyma Band bought new from Kyma by the original purchaser in the United States. If you bought Kyma Band as a gift, the person you gave it to can make a claim using your order number.

This is a limited warranty, as defined by the federal Magnuson-Moss Warranty Act. You can read it before you buy, and you don’t need to register your band for it to apply.

What’s covered, and for how long

We warrant that Kyma Band will be free from defects in materials and workmanship under normal use for one year from the day your band is delivered.

Minor differences in color or finish, and normal changes in signal quality from things like hair, skin contact or movement, aren’t defects.

What we’ll do

If a covered defect appears during the warranty period, we’ll repair your band, replace it with a new or equivalent refurbished band, or refund what you paid for it. We choose which, and we cover shipping both ways. A repaired or replacement band is covered for the rest of the original warranty period, or 90 days, whichever is longer. A replacement band becomes yours, and the band you sent us becomes Kyma’s. This is your remedy under this warranty.

What’s not covered

• Normal wear and tear, such as cosmetic scratches, fading, or wear on the band and sensor pads.
• The gradual loss of battery capacity that happens to every rechargeable battery over time.
• Damage caused by accident, misuse, liquid, fire, or use against Kyma’s instructions.
• Damage caused by repair or modification by anyone other than Kyma, by opening the sealed pod, or by products that aren’t compatible with Kyma Band, including chargers or power adapters that are faulty or don’t meet USB-C standards.
• Use outside the operating conditions in Kyma’s instructions, such as extreme heat, cold or humidity.
• Cosmetic damage that doesn’t affect how the band works.
• Loss or theft.
• Bands not bought from Kyma, or bought from a reseller.
• Kyma Studio and other software, which are covered by their own terms.

How to make a claim

Email contact@kymaneuro.com within the warranty period with your order number (it starts with KB-) and a short description of the problem; photos or a video help. We’ll try to fix it with you first. If the band needs to come back, we’ll send a prepaid shipping label and instructions, and we may ask for proof of purchase.

Once your band arrives, we’ll inspect it and email you when your repaired or replacement band is on its way. If we don’t find a defect covered by this warranty, we’ll tell you what we found and send your band back to you. Warranty service is available in the United States.

Before you send your band back, sync anything you want to keep to Kyma Studio. A repaired or replacement band may be reset, and we’re not responsible for data stored only on the band.

Limits

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the one-year length of this warranty. Some states don’t allow limits on how long an implied warranty lasts, so this limit may not apply to you.

Kyma isn’t responsible for incidental or consequential damages arising from a breach of this warranty, and our total liability under this warranty is limited to the price you paid for your band. Some states don’t allow the exclusion or limitation of incidental or consequential damages, so this limit or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Nothing in this warranty limits a right you have that the law doesn’t allow to be limited. This warranty is governed by New York law, as described in our preorder terms.

Returns are separate

This warranty is in addition to our 30-day returns: if Kyma Band isn’t for you, you can return it within 30 days of delivery for a full refund, as described in that policy.

Contact

Kyma Neuro, Inc.
169 Madison Ave, New York, NY 10016, United States
contact@kymaneuro.com