Kyma Band

Returns and refunds

Last updated October 14, 2026

30-day returns

Try Kyma Band for 30 days after it arrives. If it’s not for you, you can request a return within 30 days of delivery. The 30 days start on the delivery date shown in your tracking. Your band must be in its original condition, with its original packaging, along with your receipt or proof of purchase.

You’re welcome to open your band and use it normally while you decide. If a return arrives with damage beyond normal use, such as liquid or impact damage, or with parts missing, we’ll contact you, and we may send it back to you instead of refunding it.

How to start a return

Email contact@kymaneuro.com with your order number (it starts with KB-). If your return is accepted, we’ll send you a prepaid return shipping label and instructions. Items sent back without first requesting a return can’t be accepted. Please pack your band securely, ideally in its original box, and use the tracked label we send.

Damages and issues

Please inspect your band when it arrives and contact us right away if it’s defective or damaged, or if you received the wrong item, so we can make it right. If your package arrives damaged or never arrives, email us within 7 days of the delivery date (or of the expected delivery date) and we’ll send a replacement or refund you in full, as described in the preorder terms. Kyma Band is covered by a one-year limited warranty against defects in materials and workmanship.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

Refunds

An approved return is refunded in full, including any sales tax you paid. If the band was a gift, the refund goes to the original payment method. We’ll let you know once we’ve received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to post it. If more than 15 business days have passed since we approved your return, email us.

After 30 days

We can’t accept returns for a refund more than 30 days after delivery. If something goes wrong with your band after that, it may be covered by our one-year limited warranty.

Before your band ships

Founding Batch preorders are final once placed, with a full refund before shipping in the cases listed in the preorder terms: for example, if we can’t ship by the date we’ve given you and you’d rather not wait.

Questions about a charge

If something doesn’t look right with your order or a charge, please email us first. We can usually sort it out faster than a dispute through your bank.

Contact

Kyma Neuro, Inc.
169 Madison Ave, New York, NY 10016, United States
contact@kymaneuro.com